Averett Consulting

I want to help you optimize your B2B SaaS services, delivery, and customer acquisition. A cable company found a new way to work, resolving 80% of service calls the same day customers called to ask for help-- with very few customers required to be home for the service call. A mature SaaS technology business upshifted new customer growth from SMB to Enterprise in only two quarters while continuously maintaining high customer satisfaction from their existing customers. How is this done? Profoundly understanding customers and deeply perceiving an organization's strengths and potential is essential to creating valuable ideas. But there are always more ideas than time and money to spend. A business's financial system or a team's internal metrics are both like a complicated set of interlocking gears in an engine. The right ideas have the power to multiply the output of the engine by changing focus, creativity, effort, and engagement. If your business needs to overcome obstacles to growth, profit, market differentiation, or customer service, then call or email today. 540.391.0099 or kirk.averett@gmail.com