Axiom Labs LLC

Axiom Labs LLC provides technical support and training services for many aspects of computer and internet technology. Summary: • Have the skills to provide technical support and training for over 35 years. • Worked with owners, managers, executives, and staff to coordinate tech support and training. • Maintain and improve technology for numerous clients simultaneously. • Train end users on technical procedures and develop training courses. • Implement end to end solutions from concept to installation and training. Training experience: • Facilitate training end users on Word, Excel, Outlook, Power Point and other applications. • Selected and managed the LMS (Learning Management System) for a training consulting firm. • Designed online courses using Articulate and Adobe Captivate to publish training modules. • Use an LMS to assign, track, coordinate and generate reports of training completed. • Developed training for a Yacht pilot training company with Coast Guard approved courses. • Test online training modules and perform QC (Quality Control) function. • Provide feedback and metrics to improve instructional design functionality and content. Technical Support experience: • Implement computers, networks and internet for businesses, primarily Microsoft based. • Proficient in utilizing technology for continuous improvement of a production process. • Perform quality control and process improvement functions to achieve zero down time. • Presenting written and verbal reports to owners, managers and directors. • Creating detailed documentation of schedules, processes and procedures.