B2B Customer Experience is the essential playbook for delivering winning customer experience (CX).
Packed with practical strategies alongside B2B journey plans, the book, co-authored by Paul Hague and Nick Hague, focuses on the six key elements of CX: commitment, fulfillment, seamlessness, responsiveness, proactivity and evolution.
The book also dives into breakout successes from the B2C world such as Zappos, Nordstrom and John Lewis, and remodel their winning CX formulas for B2B, so you can apply them in your business too.
2nd Edition released in May 2023
Company Details
- Employees
- 1
- Founded
- -
- Address
- Manchester , Greater Manchester Sk6, Gb
- Industry
- Market Research
- NAICS
-
Marketing Research and Public Opinion Polling
- Keywords
- Customer Experience, CX, B2B, Market Research.
- HQ
- Manchester , Greater Manchester
The B2b Customer Experience Book Questions
The B2B Customer Experience Book's website is https://www.b2bcustomerexperience.co.uk
The B2B Customer Experience Book's LinkedIn profile is https://uk.linkedin.com/company/b2b-customer-experience
The B2B Customer Experience Book has
1 employees.
View email and phone details for 1
employees at The B2B Customer Experience Book.
The B2B Customer Experience Book's industry is
Market Research
The B2B Customer Experience Book's top competitors are
Awe-Inspired And Retired Podcast,
Deep-Insight: The B2b Cx Specialists,
B2b International,
John Guenther Consulting,
B2b Cx Research,
John Ferguson Photography,
Jvs - Creative Possibilities,
John Llasa Productions Inc,
John Blake Sales Breakthrough Solutions,
Hhamburchs Köpfe.
The B2B Customer Experience Book's categories are Market Research
The B2B Customer Experience Book's founding year is 2018
