Bay Bridge Decision Technologies has developed CenterBridge™, an agent capacity planning and analysis platform designed for contact centers.
Heavy on analytic capability, CenterBridge is a robust and flexible technology designed to plan and optimize center resources and performance—to get the right number of representatives, in the right place, at the right time, to deliver exceptional service.
Planners within your organization will develop weekly, monthly, annual, and multi-year planning scenarios for inbound phone, outbound phone, email, IM, casework and processing across the entire enterprise, including multiple sites across geographical regions.
www.BayBridgeTech.com
@BayBridgeTech
Company Details
- Founded
- -
- Address
- 900 Bestgate Road,
- Phone
- 410-224-7778
- in****@****ech.com
- Industry
- Telecommunications
- NAICS
-
TelecommunicationsOther TelecommunicationsTelecommunications ResellersAll Other Telecommunications
- Website
- http://www.baybridgetech.com
- Keywords
- Contact Center Strategic Planning, Forecasting, What if scenarios, Hiring Plans, Staff Plans, Capacity Plans, Outsourcing, Multi Skill, Back Office, Case Work, Email, Inbound, Outbound, IM / Chat.
- HQ
- Annapolis, MD
Bay Bridge Decision Technologies Questions
Bay Bridge Decision Technologies's helpline number is 410-224-7778
Bay Bridge Decision Technologies's website is http://www.baybridgetech.com
Bay Bridge Decision Technologies's LinkedIn profile is https://www.linkedin.com/company/bay-bridge-decision-technologies
Bay Bridge Decision Technologies's industry is
Telecommunications
Bay Bridge Decision Technologies's top competitors are
Shore United Bank,
The Society Of Workforce Planning Professionals, Llc,
Cfg Bank,
Walter,
Real Numbers,
Real Numbers Llc,
Cgc Landran Mohali,
Qik,
Cvp (Customer Value Partners),
Epiwatch.
Bay Bridge Decision Technologies's support email address is info@baybridgetech.com
Bay Bridge Decision Technologies's categories are Telecommunications
Bay Bridge Decision Technologies's founding year is 2000
