Beyond Now

Beyond Now is a Strategic Customer Experience Research, Measurement and Consultancy company. Using specifically designed BUILDS, CiXE and EXPRESSIONS platforms. Beyond Now partners with businesses and organisations to design, measure, develop and sustain their Customer Experience strategy and operations. The Beyond Now philosophy on Customer Experience is centred on Understanding and Creating. The BUILDS™ platform drives the overall strategic and staged approach to Customer Experience. The CiXE™ (Customer informed Experience Expressions) platform drives the measurement of Customer Experience across the three entities that drive and enable Customer Experience - the external customers, the internal customers and the employees. CiXE further allows measurement of Customer Experience across the different encounters that customers outside and inside the business have - including the personal, remote and physical. For employees CiXE allows the capture of the emotional feelings and attachment for the particular business or organisation. The measured Customer Experience generated by the CiXE platform enables EXPRESSIONS - the different emotional measures - to be produced; using a range of client centered dashboards and reports. Taking EXPRESSIONS from outside and inside the business or organisation allows the identification of specific learning and development - which Beyond Now can further help with; as required. Further details can be seen at www.beyond-now.co.uk or email information@beyond-now.co.uk