BigSteps (bigsteps.io)

BigSteps (bigsteps.io) enables businesses to turn new customers into your biggest cheerleaders for growth. It consolidates all the tools in the value chain of providing worldclass onboarding experience (OBX) to your customers resulting in faster revenue realizations, improved customers satisfaction, accelerated time to value & increased profitability Why do we need a Customer Onboarding Experience (OBX) platform? Sales, marketing, and customer support in SaaS have evolved into streamlined processes. With refined tools and expectations, it’s easier now to establish stellar buyer experience. We don’t use spreadsheets for these functions today, do we? However, surprisingly, new customer onboarding often still relies on slide decks, pdfs shared over email, spreadsheets, google docs. Poor implementation is a major contributor to customer churn. While pre-sales teams effectively leverage CRMs and workflows to prevent errors in deal executions, resulting in improved win rates, the application of these pre-sales tools in post-sales processes often leads to inefficiencies in delivering the experience your customers truly deserve. We've studied how teams use various tools for customer onboarding. From these insights, we crafted a single, unified product, specifically built to streamline customer onboarding experience. Try bigsteps.io for free, and experience it yourself -> https://bigsteps.io/free-trial