BlueLeap

Social Conversations at Scale BlueLeap delivers revenue-accelerating results, where communications and your customer converge. At BlueLeap, we integrate cloud-based, telephony (voice and messaging) into your business process automating communication tasks thereby saving your agents time, reducing customer wait and building brand loyalty. Installed in over 30 countries and being used in over 25 different languages our products are freeing enterprise organizations from on-premise telephony. Energizing Enterprise Customer Experience (CX) With Cloud Telephony: Customer Experience (CX) is building enduring relationships and advocates by consistently engaging customers in a meaningful way across a myriad of channels. In today’s market, an experience that separates you from your competition is the fast way to sustainable competitive advantage. Simply monitoring and reacting to the channel is not enough. You have to engage proactively at each stage of the customer journey or you are not being effective. You can’t do that with traditional on-premise telephony infrastructure. It’s neither integrated nor flexible enough to meet your needs. The BlueLeap platform delivers Innovation where telephony, your agents and your customer converge: 1) 50% productivity gains for agents by automating unnecessary steps 2) Global management and routing of your communication interactions (voice or messaging (MMS/SMS)) – ultimately designed to optimize engagement and response 3) Prebuilt functionality hooks into the Oracle Service Cloud, Oracle Fusion CRM and Siebel