Boost

Hi! We're Boost and we provide Training and Coaching for people who work in the wonderful world of Customer Contact. Boost provides Learning Programmes for front line Advisors, Team Leaders and Trainers who support your Contact Centres and face to face Customer Service teams. Conversations with Customers is our learning programme that empowers your contact centre advisors to deliver outstanding customer service. Our Skills Boost Programme develops your Team Leaders’ skills so that they drive performance improvement across their team, delivering brilliant colleague and customer outcomes. Training Skills equips your trainers with the skills they need to deliver high impact and engaging learning sessions. Developing Professionals is our one to one coaching and mentoring programme, ideal for aspiring and high performing talent that you want to invest in, retain and further develop. For anything else – talk to us. If we can help, great! If we can’t, we probably know someone who can. With all of our learning programmes, we pay attention to embedding and applying learning so that people don’t just ‘go on a training course’, they learn, adapt their behaviours and deliver results. We know Contact Centres. We’ve worked in and around them for most of our careers. And with a background in HR, it’s fair to say we have a pretty strong people focus too. We understand the challenges that Contact Centres face, and how to overcome them. And, with our expertise in training, coaching, learning evaluation and crucially, application of learning, your people will remember and embed what they’ve learned by working together as a team, learning together, practising together and holding each other to account. How ever we work with you, Boost is on your team, partnering with you, to help you improve customer experience, reduce customer demand and improve employee engagement. Get in touch to find out more!