Bounce Forward

Do you know how your enquiries are being handled? Do you know how quickly a web enquiry is contacted or how a telephone enquiry is handled? Do you know how your care home looks and feels to a prospective resident and their family when they visit? Will your team actively follow up an initial enquiry, brochure request or a visit? This is one of the main stumbling blocks for many care homes and one which will see your immediate-need and long term enquiries being lost to your competitors. We work with care providers who have their own sales teams or those whose enquiries are managed by other team members. Our mystery shops are completely bespoke to your needs and we talk through any concerns you may have for each of your services, as well as anything in particular you would like us to look at. We offer telephone calls, web enquiries and visits in person – whether on a pre-arranged visit or unannounced basis; we offer these on weekdays, evenings and at weekends. We are also happy to mystery shop your competitors in the same way. Get in touch to discuss how we can help your care business.