BPM Consulting SAS / Collaborative experiences between you and your customers.

BPM CONSULTING SAS, is a Colombian company with more than 19 years of experience that offers Contact Center and BPO services, IT Outsourcing, Payment Gateway and Electronic Invoicing. For our electronic invoicing and payroll service, we developed our own software that has all the necessary tools to meet the requirements and regulations established by the DIAN for electronic invoicing in the country. We have additional service modules such as Document Support, Document Reception, POS Invoice and Health Sector Invoice. We have developed our main strength in the public sector, providing face-to-face and remote Citizen Attention services with support in the execution of government processes, using different communication channels from our omnichannel Contact Center. Likewise, in the private sector, our experience has been developed around Outsourcing services in information technologies, especially in IT Help Desk Management, Specialized On-Site Technical Support, IT Infrastructure Administration and IT Service Management. We have state-of-the-art IT and telecommunications technologies that allow us to provide customer loyalty services with excellent service levels, such as Inbound Call Management, Outbound Call Generation, IVR, Email, MSM Text Messaging, Call Recording, CRM, IT Requirements Management, Online Reporting. We are a company that has Quality Certification ISO 9001:2015, ISO 27001:2022 in the provision of Information Technology Services, and is focused on renewal and continuous improvement. Our Services are provided with Warmth, Respect, Professionalism, Effectiveness and with a sense of belonging to all the business processes of our Clients.