Rohit is a specialist in service experience management with well-rounded business orientation.
Gaining master’s degree in marketing and work experience of more than two decades with leading MNC’s in the Banking, Telecom, ITES space; he carries wealth of experience in understanding customer needs and serving them well – be it sales or service.
His rich experience is varied and encompasses managing:
- Net Promotor Score (NPS), CSAT, and Consumer Surveys.
- Managing access channels - Call centers (Inbound, Outbound, email, webchat, letters).
- Complaint management including escalated, Regulatory & legal
- End to end Customer life cycle management; Churn and retention management
- Operations Management – Transactions processing
- Revenue enhancement – Telesales, Field sales, cross-sell and upsell
- Training, performance metric’s and improvement
- Quality assurance, audits and Compliance.
He likes solving business problems and assists clients in strengthening their customer experience management processes, for that extra edge.
Team:
BridgeLoyalty is well supported by talented and experienced people, with common work philosophy to deliver value to the clients and end consumers.
The team members primarily come with collective 100 years of experience in the service industry, with domain specializations and have worked with large MNC’s and reputed brands like – Citibank, Standard Chartered Bank, Airtel, Vodafone, HUL, Accenture and Oracle.
Strong team of senior advisers who have rich and extensive experience with many leading brands, at senior leadership levels with deep domain specialization and understanding of business functions.
Company Details
- Employees
- 26
- Address
- Mindspace Road, Mumbai,maharashtra 400064,india
- Industry
- Market Research
- NAICS
-
Marketing Research and Public Opinion Polling
- Website
- bridgeloyalty.com
- Keywords
- Business Consulting, Consumer Surveys, Training & Culture building, Contact Centre Service Operations, Quality Audits and Assurance.
- HQ
- Mumbai, Maharashtra
Bridgeloyalty Customer Experience Management Llp Questions
Bridgeloyalty Customer Experience Management Llp's website is bridgeloyalty.com
Bridgeloyalty Customer Experience Management Llp's LinkedIn profile is https://in.linkedin.com/company/bridgeloyalty-customer-experience-management-llp
Bridgeloyalty Customer Experience Management Llp has
26 employees.
View email and phone details for 26
employees at Bridgeloyalty Customer Experience Management Llp.
Bridgeloyalty Customer Experience Management Llp's industry is
Market Research
Bridgeloyalty Customer Experience Management Llp's top competitors are
Bridge,
Insights Opinion,
Wipro,
Axis Bank,
Undercover Mystery Shopping Consultancy,
Bare International,
Floorwalk,
Annalect India,
Shaw Hotels & Consultancy Services,
Mystery Shopping Professionals Association Asia Pacific.
Bridgeloyalty Customer Experience Management Llp's categories are Market Research
