Rohit Krishna Email & Phone Number

Focussed on helping clients gain competitive advantage through enhanced Customer Experience Management.Assisting and guiding the clients in designing and implementing end to end Customer Experience Transformation through -1) Overall service strategy formulation, customer lifecycle management ( CLCM), customer journey mapping, process re-engineering, churn and retention management, and digitisation of key processes/events. 2) Sharing sharp consumer insights and consumer expectations from the brand through consumer surveys ( all mediums ), market research, industry benchmarking studies, focused group interviews and voice of customers.3) Help clients in segment based service differentiation for HNI's/ Premium customers.4) Provide best in class service delivery through state of the art contact centre / omni channel, back-office operations ( transactions fulfilment and email/letters/web chat mgmt), business process management, social media and online reputation management, complaints and escalation management. Offering excellent outsourcing opportunities to domestic as well as global clients.5) Provide quality assurance, audits and mystery shopping, to ensure defined process adherence

Listed skills include Crm, Business Development, Revenue Enhancement, P&L Management, and 27 others.

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  Masters In Management Studies , University Of Mumbai

  Mms