The Content Academy for Operations and Strategy (CAOS)

At CAOS, our mission is to elevate the role of content and its practitioners through providing essential education, propagating guidelines, and developing frameworks, so content is realized as a strategic business function that drives exceptional and differentiated customer experience. Founded in 2023 by Erika Heald, Carmen Hill, and Pamela Muldoon, through our training, consulting, and content we strive to: * Inspire and collaborate with other content leaders. * Elevate the role of the content professional in the B2B business realm. * Dismantle the silos that keep organizations from maintaining a consistent brand voice across every customer experience touchpoint.