calltime Australia

At calltime, we believe innovation and technology have too often failed to penetrate Contact Centres because of the complexity of their design & implementation. By providing a comprehensive set of innovative capabilities designed with the end user in mind, we give managers a fast & simple access to contact centre best practices & rich-media engagement. Organisations of all sizes can provide personalised experiences while radically improving loyalty, sales performance, & business agility – an amazing experience for employee and customers while creating deep and powerful customer connections …and here’s the best news..at a realistic price! Our cloud contact centre solution is designed from ground up to rapidly respond to business changes, and quickly push out new market offerings while improving the effectiveness of every customer interaction – with no IT support required. For any company looking for a fast and simple way to give agents a complete customer view, our cross-channel service capabilities, collaboration tools and bring rapid innovations to customer interaction channels, We are changing the game. Your customer benefit from a faster, smarter and more responsive customer service at every touch point, whether on mobile devices, the web, social media, in-store, or on the go. Transform your contact centre into a successful customer engagement centre. Always on, always connected. We power meaningful, real-time customer connections enabling businesses to create rich customer interactions, and great multi-channel customer experiences. Our solutions are designed to enhance the profitability of every customer engagement while reducing costs. Organisations typically see a 30% reduction in training time, 40% in average handle time (AHT), +37% in fast first contact resolution (FCR), +40% in agents productivity, +300% in outbound contact rates. All powered by our award winning Customer Platform.