BossaNova

Leverage 100% of customer interactions to immediately transform revenues & drive down costs. With every agent conversation (actual speech, emotions and phrasing) along with text-based customer feeds via chat, SMS, and social feedback brought together in the Caperio platform, companies gain the advantage of a single, cross-channel view of the customer, unlocking new revenues with capabilities to address improving customer satisfaction, customer churn, competitive intelligence, service issues, agent performance and campaign effectiveness. Automating Quality Monitoring Changes Everything Core Artificial Intelligence processing and staging for all streams across voice, text, chat, and support using speech analytics mixed with ensemble machine learning and pattern matching algorithms. Role-based insights, and emerging issues with opportunities to unlock revenue and improve best practices. Provides up to the moment scoring of each team and member’s performance and trending.