Cavalry

Cavalry provides the first vertically integrated AI Agent + Agent Resolution OS platform that scales alongside e-commerce customer service teams. We help by prioritizing human time when it matters most, aligning seamlessly with your brand voice, and providing robust resolution management controls. Our unique capabilities: - Enable human supervision of all AI responses and actions for 100% brand-safe AI deployment - Prevent AI hallucinations with strict software controls, not LLM prompting - Go beyond simple actions by supporting custom eligibilities and fully automated complex operational workflows - Seamless resolution handling from tracking issues, delivery assistance and returns to order adjustments, courtesy credits, product recommendations and upsells Leading brands like Touch of Modern, P.J. Salvage, Dolls Kill, and Good Light value Shipped AI for increasing agent productivity by 233% while accelerating average resolution time and reducing overall customer service costs.