CBX WAYS

CBX WAYS is a Cairo-based business process outsourcing (BPO) and customer experience (CX) solutions provider, delivering world-class, tech-enabled contact center services to global and regional clients. Established in 2024 as the dedicated outsourcing and technology division of Global Resources, CBX WAYS was built on over 20 years of collective expertise in the contact center industry. Our goal is to help leading brands scale their customer operations, reduce costs, and elevate service quality — from Egypt, to the world. Our 3,700 m² contact center facility in Al-Mohandeseen hosts over 600 operational seats, with enterprise-grade VoIP, CRM integration, speech analytics, and AI-ready infrastructure — making CBX WAYS one of the most advanced CX platforms in Egypt. We support clients across key industries including: • Telecommunications • Banking and Financial Services • E-commerce and Delivery • Government and Public Services • Healthcare and Real Estate Our operational models are built for agility and client control: • B2B Seat Leasing: Fully equipped contact center space for clients managing their own teams. • B2C Managed Services: End-to-end outsourced operations including recruitment, training, QA, and reporting. • AI + Human Hybrid Delivery: Automation-enhanced workflows for maximum efficiency and customer satisfaction. With multilingual support (Arabic, English, French), 24/7 availability, and deep CX experience, CBX WAYS is more than a call center — it is a strategic growth partner for companies looking to expand, optimize, and modernize their customer operations. Built in Egypt. Designed for scale. Powered by excellence