Services CCC | CCC Services

Services CCC est une entreprise qui offre des services professionnels aux Centres de Contacts Clients (CCC), notamment la Planification des Effectifs, l'Expérience-client, l’Optimisation de Centre de contacts, l’Analyse d’affaires, la Gestion du changement, la Charge de projet, la Formation et le Support de différents logiciels et technologies utilisés dans l’industrie des CCC. COMPÉTENCES TECHNOLOGIQUES & CERTIFICATIONS: 💎 Planification des Effectifs — Genesys Cloud, Pure Connect & Pure Engage — Verint Workforce Engagement — Aspect Workforce & Performance Management 💎 Gestion de Centre de contacts: — Genesys Cloud, Pure Connect & Pure Engage — Avaya — Symposium 💎 Gestion de la Qualité: — Genesys — Verint — Aspect 💎 Applications Microsoft Office 💎 Gestion de Projet (Jira, Salesforce, etc.) 💎 Gestion du Changement 💎 Méthodologies Lean Management & Six Sigma CCC Services is a company that offers professional services to Customer Contact Centers (CCC), among which Workforce Management, Contact Center Optimization, Customer Experience, Business Analysis, Project Management, Change Management, Process Optimization, Training and Support of various software and technologies used in the CCC industry. TECHNOLOGY SKILLS & CERTIFICATIONS 💎 Workforce Management: — Genesys Cloud, Pure Connect & Pure Engage — Verint Workforce Engagement — Aspect Workforce & Performance Management 💎 Contact Center Technologies: — Genesys Cloud, Pure Connect & Pure Engage — Avaya — Symposium 💎 Quality Management: — Genesys — Verint — Aspect 💎 Proficiency in Microsoft Office applications 💎 Project Management (Jira, Salesforce, etc.) 💎 Change Management 💎 Lean Management and Six Sigma methodologies