Services CCC est une entreprise qui offre des services professionnels aux Centres de Contacts Clients (CCC), notamment la Planification des Effectifs, l'Expérience-client, l’Optimisation de Centre de contacts, l’Analyse d’affaires, la Gestion du changement, la Charge de projet, la Formation et le Support de différents logiciels et technologies utilisés dans l’industrie des CCC.
COMPÉTENCES TECHNOLOGIQUES & CERTIFICATIONS:
💎 Planification des Effectifs
— Genesys Cloud, Pure Connect & Pure Engage
— Verint Workforce Engagement
— Aspect Workforce & Performance Management
💎 Gestion de Centre de contacts:
— Genesys Cloud, Pure Connect & Pure Engage
— Avaya
— Symposium
💎 Gestion de la Qualité:
— Genesys
— Verint
— Aspect
💎 Applications Microsoft Office
💎 Gestion de Projet (Jira, Salesforce, etc.)
💎 Gestion du Changement
💎 Méthodologies Lean Management & Six Sigma
CCC Services is a company that offers professional services to Customer Contact Centers (CCC), among which Workforce Management, Contact Center Optimization, Customer Experience, Business Analysis, Project Management, Change Management, Process Optimization, Training and Support of various software and technologies used in the CCC industry.
TECHNOLOGY SKILLS & CERTIFICATIONS
💎 Workforce Management:
— Genesys Cloud, Pure Connect & Pure Engage
— Verint Workforce Engagement
— Aspect Workforce & Performance Management
💎 Contact Center Technologies:
— Genesys Cloud, Pure Connect & Pure Engage
— Avaya
— Symposium
💎 Quality Management:
— Genesys
— Verint
— Aspect
💎 Proficiency in Microsoft Office applications
💎 Project Management (Jira, Salesforce, etc.)
💎 Change Management
💎 Lean Management and Six Sigma methodologies
Company Details
- Founded
- -
- Address
- Région De Montréal, Ca
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Keywords
- Planification des effectifs - Workforce planning, Expérience client - Customer experience, Analyse d'affaires - Business analysis, RVI Conception and Development, Technical experts (SME), Consultation en optimisation de centres de contacts - Contact center optimization consultation, Formations spécialisées - Specialized training, Optimisation des processus - Process optimization, Montreal, Quebec, Expérience client - Customer Experience.
- HQ
- Région de Montréal
Services Ccc | Ccc Services Questions
Services Ccc | Ccc Services's LinkedIn profile is https://ca.linkedin.com/company/ccc-services-pro
Services Ccc | Ccc Services's industry is
Business Consulting and Services
Services Ccc | Ccc Services's top competitors are
Ray - Identité Visuelle,
Sogetel Inc,
Johnson & Johnson,
Tc Transcontinental.
Services Ccc | Ccc Services's categories are Business Consulting and Services
Services Ccc | Ccc Services's founding year is 2023
