Chai Class Consulting

Chai Class Consulting provides expert healthcare operations advisory services, helping organizations diagnose problems and opportunities, implement high-impact programs and optimize performance in complex environments. Chai Class Consulting is the operational partner of choice for healthcare leaders that need more than a strategy deck. We bring the structure, leadership and follow-through to make transformational goals a reality, designing scalable programs that deliver measurable outcomes and organizational success. Founder Silvana Fischman, DDS(Intl), MHA, CRC brings over 20 years of clinical operations leadership, having built, scaled, and optimized initiatives across risk-based models, specialty care, quality improvement, and clinical documentation. She has led large, matrixed teams and driven enterprise results in chronic disease programs, value-based care performance and quality ratings, always with a focus on pragmatic, data-informed execution. From strategic vision to frontline execution, we help you activate performance where it matters most. What We Solve For: •Programs that are well-designed but under-delivered • Operational bottlenecks limiting clinical performance • Unfocused, poorly prioritized projects and initiatives that are not delivering value • Fragmented documentation or coding practices reducing revenue accuracy What We Offer: • Problem, Gap and Opportunity Analysis – a ground-up, root-cause analysis of challenges to surface opportunities for improvement, even when the issues aren’t fully defined • Program Design and Implementation – from concept to clinic, from one market to multiple • Operational Turnarounds and Standardization – aligning people process and technology for sustainable results • Performance Management – tracking KPIs, training leaders, and coaching site teams to achieve goals • Change Management – executive support and frontline enablement for smoother rollouts and adoption • Quality and Risk Adjustment Optimization