Christopher Charles Group LLC

Charles Christopher Group provides one-stop, all-inclusive solutions for operational risks and concerns in contact centers, customer service divisions, and business process outsource providers. We… • Conduct operational risk and fraud assessments to identify and mitigate vulnerabilities in people, process, and technology controls • Develop and deliver risk and fraud training • Provide fraud management consulting • Investigate suspicions of fraud, compliance breaches, and workplace human resources complaints • Evaluate compliance hotlines for use, effectiveness, and awareness • Create security plans to address vulnerabilities, create incident response protocols, and meet state, federal, and industry requirements. We have developed a customized, multi-tiered solution for identifying and managing risk and fraud; and we deploy solutions that meet fraud challenges while maintaining operational excellence. Our partnership approach to client relationships goes beyond proactive (fraud prevention) and reactive (fraud investigation and remediation) to consultative, training-based, process oriented, technology driven, and operationally complementary. We work with customer service, call center, and outsourced or offshore providers in a wide variety of industries. Our professional, credentialed team of experts has extensive fraud management experience and has worked with many Fortune 500 companies. We are passionate about developing targeted solutions to your specific issues.