CMXperience

CMX started as an idea, that a CX agency doesn't have to be prohibitively expensive, take a long time to deliver results, or be reserved for big corporate businesses, and that the experience of working collaboratively together could be something pretty special and ultimately fun! CMX was born, as a start up in Clare's kitchen at home in Hackney, inviting clients with small and growing businesses in to work on their challenges together over home baked banana bread and fresh coffee. Since then, CMX has been finding new angles to apply CX thinking to, and helping private and public sector clients to unleash revolutionary ideas that make a huge difference to customers and users! Offering a range of freelance and consultancy services: including Discovery, Strategy & Planning, Proposition Development, Service Design, Customer Service Transformation and delivering Thought Leadership globally at industry events CMX is growing at pace. The dream is that one day, CMX will grow to be the No.1 CX agency in London, retaining the values that started with small beginnings, but big aspirations.