Comms Coach Podcast

This is Comms Coach Podcast, the podcast that delves deep into the world of training and quality assurance for 9-1-1 call takers, dispatchers, and supervisors. Your host, Lori Henricksen is a veteran in the field with nearly 30 years of experience as a dispatcher, trainer and high school teacher who started one of the country's first 9-1-1 Dispatch programs to be offered as a major to students in Las Vegas, Nevada. In each episode, Lori and a lineup of expert guests dive into the critical aspects of dispatcher training and quality improvement, sharing valuable insights, techniques, and best practices to help today's dispatchers and the next generation of unsung heroes. So whether you're an experienced dispatcher, leader, trainer or simply curious about how to set up and run training programs in your center or school, get ready to embark on an incredible journey of knowledge, growth, and inspiration. This is Comms Coach, building the strength behind every call.