Comserv (UK) Ltd

Comserv (UK) are specialists in providing repairs, maintenance and planned maintenance for the social housing market. Comserv has used Vanguard's Systems Thinking principles to design the first truly end-to-end service in the sector. We are passionate about putting our customers first and have designed our service around their needs. To our knowledge we are the only social housing service provider that has redesigned not only the front-end service but our entire organisation around Vanguard's Systems Thinking Principles. Delivered through our local, experienced and skilled team of over 150 Operatives we now carry out responsive repairs, planned works and property improvements to over 8,000 Local Authority properties. Our experienced Call Centre manages over 1,500 calls per day. Using a diverse team of skilled Operatives, we currently undertake around 400 visits to our customers’ homes per day from repairs to void works and disabled facilities to planned maintenance. Our service term contract with Portsmouth City Council is valued at £15m per year.