Conductor

We believe buying or renting a home goes beyond a mere transaction; it is a significant and emotional journey for individuals and families. Conductor is a leading advisory, consultancy and delivery partner, helping residential property developers deliver exceptional customer experiences. We advocate for customer needs, wants, and desires, ensuring they are thoughtfully integrated throughout the development process, from viability and planning through to design and delivery. Our evidence shows that delivering seamless, end-to-end customer experience plays a crucial role in the overall success of spaces and places. Our six modules (Customer Research, CX Vision, Customer Journey Architecture, Customer Engagement, Customer Care Strategy and Delivery) can be implemented individually to enhance key moments in the customer journey or combined to create a seamless, end-to-end experience - guiding your project from concept to post-completion. Our work spans all residential asset classes: Build to Rent, Co-living, Market Sale, Later Living, Student (PBSA), Shared Ownership, Single Family Rental and Mixed-Use Regeneration. Our past and present clients include: OPDC, Places for People, Node, MTD Group, Hines, Unibail-Rodamco-Westfield, Canary Wharf Group, Elysian, CA Ventures, Notting Hill Genesis, Concord London, Brookfield Multiplex, Yoo, City of Westminster, Related Argent, Excell Winner, British Land, Lendlease, and Landsec.