Contact Strategies Inc. is an independent consulting firm that has provided effective and customized solutions for more than 300 contact centres of various sizes (small, medium and large operations) at different stages of development in Canada, the US, Philippines, India, Latin America and Taiwan. Collectively, the principals have more than 50 years of contact centre experience helping clients establish or expand their centres while achieving results.
Our clients include financial institutions, government agencies, outsourcers, wholesalers, retailers, insurance and utility companies. We partner with our clients to develop sound business plans and operational strategies to facilitate the launch of a new inbound or outbound sales and service centres or enhancements within an existing one.
The depth and breadth of our practical and tactical expertise focuses on the three key components of the contact centre operation – people, process and technology, with a view to improving current state and positioning your operation for future success.
Our services include the development of business strategy, results measurements, reporting, productivity, quality, communications and change management, call and workflow analysis and processes, training, environment, scheduling, forecasting and related contact centre technology and telephony.
LONDON OFFICE - 519-471-9797
BRAMPTON OFFICE - 905-459-9434
EMAIL - info@contactstrategies.com
Company Details
- Employees
- 2
- Founded
- -
- Address
- 993275 Mono-Adjala Tline,, Orangeville,ontario L9w2z2,canada
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- contactstrategies.com
- Keywords
- Quality Management, Operational Assessments, Performance Optimization, Training and Coaching Programs, Contact Centre Consulting.
- HQ
- Orangeville, ONTARIO
Contact Strategies Inc. Questions
Contact Strategies Inc.'s website is contactstrategies.com
Contact Strategies Inc.'s LinkedIn profile is https://ca.linkedin.com/company/contact-strategies
Contact Strategies Inc. has
2 employees.
View email and phone details for 2
employees at Contact Strategies Inc..
Contact Strategies Inc.'s industry is
Business Consulting and Services
Contact Strategies Inc.'s top competitors are
Contact Centre Consulting,
Decisivedge, Llc,
Associated Asset Management (Aam),
Sitel Group,
Tdcx,
Kelly Services (Canada), Ltd.,
Aabasoft,
Alorica,
Decisive Edge, Inc.,
Atelka.
Contact Strategies Inc.'s categories are Business Consulting and Services
Contact Strategies Inc.'s founding year is 1997
