CONTACT4 is a leading provider of omni-channel contact center consultancy services. With a key focus on Technology & Operational Best Practices, we help organizations select & implement the right technologies to optimize contact center ecosystems and achieve optimal results.
Our services include:
Contact Center Cloud (CCaaS) Transformation: We provide advice and guidance to help you choose the right software vendor(s) and develop best-practice cloud transformation strategies throughout your transition to the cloud.
Contact Center Consulting: We help clients develop and implement a contact center strategy that is aligned with their overall service targets. We also provide advice and guidance on contact center technology, operations, and best practices including workforce management.
Contact Center Professional Services Resourcing: We provide skilled contact center resources to support you with all aspects of your contact center projects, from technology project implementation support to post-implementation troubleshooting and optimization. We also supply clients with qualified contact center professionals, as required.
Contact Center Operations & Technology Assessments: We assess our clients' current contact center operations and technology to identify areas for improvement. We then develop recommendations for how to improve efficiency, effectiveness, and customer satisfaction.
Cost Out Analysis & Recommendations: We help clients identify and reduce costs in their contact center operations. We also provide recommendations for how to improve the return on investment (ROI) of their contact center technology investments.
Vendor Selection and Vendor Management: We work to ensure that vendors develop and implement solutions that align with clients' operational strategy and goals, on time and within budget.
Contact Center Outsourcing (BPO): We help clients select vendors and outsource their contact center operations to a third-party BPO provider.
Company Details
- Employees
- 11
- Founded
- -
- Address
- Suite 101, 2275 Upper Middle Rd E,canada
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- pronet101.com
- Keywords
- CCaaS, Contact Center, Omni-Channel, Customer Experience, Workforce Management, Genesys, Amazon Connect, AWS, NICE CXone, Call Center, Contact Centre, Call Centre, Vendor Selection, Operations Assessment, Contact Routing, Project Management, Contact Center Consulting, Contact Centre Consulting, Workforce Engagement Management, Workforce Optimization.
- HQ
- Toronto, ON
Contact4 Questions
Contact4's website is pronet101.com
Contact4's LinkedIn profile is https://ca.linkedin.com/company/contactfour
Contact4 has
11 employees.
View email and phone details for 11
employees at Contact4.
Contact4's industry is
Business Consulting and Services
Contact4's top competitors are
The Remote Resource,
Bilingual Source,
Camh,
Outsource Infotech,
Samuel, Son & Co.,
Lawrence Harvey,
Outsource,
Outsource Global,
Weins Auto Group,
Bpo Projects India.
Contact4's categories are Business Consulting and Services
Contact4's founding year is 2014
