ContactPlus is continuing the legacy of Macfarlane Telesystems, which had a 25 year history of developing and implementing contact centre solutions.
Our mission now is to leverage our innovative Contact+ software in conjunction with AI to create added value benefits for Amazon Connect, Amazon's contact centre solution, and to work as Amazon partners to bring the benefits of omni-channel communications to the wider SME market at prices it can afford.
Contact+ embodies our unique concept of Conversation Management, providing the ability for organisations to manage complete conversations with their customers over a variety of channels including voice, email, SMS, web and social media.
Contact+ differentiates itself from its competitors in its ability to:
- simplify an increasingly complex agent operating environment, the benefits of which will be applied to Amazon Connect in the form of simplified and more intuitive user interfaces.
- manage complete conversations with customers, presenting agents with a history of interactions across all media channels in a single thread. This will greatly enhance Amazon Connect agents' ability to quickly comprehend and resolve customer issues.
We embody a culture of innovation, flexibility and customer service in our approach to doing business and we pride ourselves in always being willing to “go the extra mile” for our customers.
Company Details
- Employees
- 3
- Founded
- -
- Address
- 36-37 Albert Embankment, London,se1 7tl,united Kingdom
- Industry
- It Services And It Consulting
- NAICS
-
Computer Systems Design and Related ServicesOther Computer Related Services
- Website
- macfar.co.uk
- HQ
- London
Contactplus Questions
Contactplus's website is macfar.co.uk
Contactplus's LinkedIn profile is https://uk.linkedin.com/company/contactplus-2024
Contactplus has
3 employees.
View email and phone details for 3
employees at Contactplus.
Contactplus's industry is
IT Services and IT Consulting
Contactplus's top competitors are
Holmdale Print Limited,
X82 Ltd,
Cambition It Services Limited,
Sensible Internet,
Moonshine Internet,
Gretsky Consult,
Grupo Backup,
Atoxor Ltd,
Mount Oswald Manor & Golf Course,
Invoice Out.
Contactplus's categories are IT Services and IT Consulting
Contactplus's founding year is 2022
