Company Email Format Management

Virtual Observer

Telecommunications East Hartford, Connecticut, United States 9 employees

Employees: 9
Contacts: 2
Emails: 2
Phones: 1

csiworld.com LinkedIn

Virtual Observer Overview

Headquarters: East Hartford, Connecticut, United States
Website: csiworld.com
Industry: Telecommunications
Employees: 9
Founded: 1972
Company Email: Available in AeroLeads
NAICS: Telecommunications

Other Telecommunications

Telecommunications Resellers

Keywords

Contact Center Recording Contact Center Monitoring WFO (Workforce Optimization) WFM (Workforce Management) Speech Analytics Avaya Call Recording and Workforce Optimization Cisco Call Recording and Workforce Optimization Omnichannel recording Contact Center Analytics CRM Integrations Workforce Engagement Cloud Workforce Optimization

About Virtual Observer

CSI is the provider of Virtual Observer, a workforce engagement solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and Scoring, Speech Analytics, Agent Portal for E-learning and Agent Development, Surveying, Enterprise Workforce Management, and the solution offers integrations with CRM platforms such as Salesforce, Zendesk and Oracle Service Cloud. Virtual Observer offers a leading cloud-based workforce engagement solution and supports many cloud and premise-based telephony systems, including Five9, Avaya, Cisco, etc. CSI is a member of the Avaya DevConnect Technology Partners Program and the Cisco Solution Partners Program. CSI's Virtual Observer is the winner of the 2017 Saddletree Research "Achievement in Workforce Optimization" award.