CSI is the provider of Virtual Observer, a workforce engagement solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and Scoring, Speech Analytics, Agent Portal for E-learning and Agent Development, Surveying, Enterprise Workforce Management, and the solution offers integrations with CRM platforms such as Salesforce, Zendesk and Oracle Service Cloud. Virtual Observer offers a leading cloud-based workforce engagement solution and supports many cloud and premise-based telephony systems, including Five9, Avaya, Cisco, etc.
CSI is a member of the Avaya DevConnect Technology Partners Program and the Cisco Solution Partners Program.
CSI's Virtual Observer is the winner of the 2017 Saddletree Research "Achievement in Workforce Optimization" award.
Company Details
- Employees
- 9
- Founded
- -
- Address
- 165 Burnside Avenue, East Hartford,ct 06108,united States
- Industry
- Telecommunications
- NAICS
-
TelecommunicationsOther TelecommunicationsTelecommunications ResellersAll Other Telecommunications
- Website
- csiworld.com
- Keywords
- Contact Center Recording, Contact Center Monitoring, WFO (Workforce Optimization), WFM (Workforce Management), Speech Analytics, Avaya Call Recording and Workforce Optimization, Cisco Call Recording and Workforce Optimization, Omnichannel recording, Contact Center Analytics, CRM Integrations, Workforce Engagement, Cloud Workforce Optimization, Real time adherence, Employee Engagement, E-Learning, Contact Center Quality Management, Workforce Engagement, Customer Experience, Customer Engagement, Customer Journeys, Five9 Integrated WFO.
- HQ
- East Hartford, CT
Virtual Observer Questions
Virtual Observer's website is csiworld.com
Virtual Observer's LinkedIn profile is https://www.linkedin.com/company/coordinated-systems-inc.
Virtual Observer has
9 employees.
View email and phone details for 9
employees at Virtual Observer.
Virtual Observer's industry is
Telecommunications
Virtual Observer's top competitors are
Xonicwave,
Layer Seven,
Wallaby Corporation,
Scienturfic Sod,
Pointivity Managed Solutions,
Essentialnet Solutions,
Dlt-Solutions,
Wallaby 42 Studios,
Wallaby Film Production,
Cage Data.
Virtual Observer's categories are Telecommunications
Virtual Observer's founding year is 1972
