Couvenda™ - the 24/7 concierge for your brand

Couvenda™ is a real-time intelligent ’chatbot’ that enables your business to connect to key messaging platforms creating a real time accessible channel for customer engagement. Chat technology is already established as the channel of choice for key demographic segments. The technology removes friction from the relationship. Customers exchange data for the value of an always on, consistent, responsive and fun way to interact with a brand. Done right, this technology must manage conversational context, customer intent, linguistics, culture and preference; incrementally growing customer engagement through a real ongoing conversation. Done well, chat must feel less like customer service and more personal assistant. ”get to know me so you can start to help me”. Loyalty will be reinforced if all these elements are executed flawlessly. Couvenda™ is the only chat technology designed to achieve all these aims κουβέντα n. /couvenda/ (Greek) talk, chat, conversation Κουβέντα - “It is through conversation that personal relationships are developed and maintained. Establishing a social bond through conversation.” - extracted Exploring the Greek Mosaic: A Guide to Intercultural Communication in Greece