cQuense, LLC

Technology consulting and professional services firm with deep expertise in contact centers*, process automation** and business strategy. cQuense collaborates with technology manufacturers, their channel partners, as well as engages with contact centers directly to design, deploy and project manage the implementation of new applications, IVR call flows, business processes, workflows & reports. We provide the expertise to work with organizations to optimize their results with in place platforms through: training, interactive workshops, audits & coaching. Equally significant, cQuense engages with technology companies and distributors to help them improve in all areas of their business. We provide expert assistance to improve your overall business execution. Areas we can help your company include: Business strategy, go-to-market planning and execution, product development, market analysis, sales coaching, marketing, and pre-sales engineering and design services. *Platform expertise includes: Interactive Intelligence, Avaya, Nortel, Altigen, Microsoft, IBM & Cisco. **Interactive Intelligence -- Interactive Process Automation Certified Consultants In addition to consulting, cQuense has three wholly-owned subsidiaries: PondGardener, Aeration Source & Shop Aquatic. These retail eCommerce companies leverage the firm's deep expertise in business process automation and customer care to deliver a unique and differentiated customer experience, and are built upon the principles of client education and consistent process execution.