Crane Consulting - The Heart Of Coaching®

After 32 + years of organizational culture consulting, here is what I know for sure: Many leaders are either unaware of the unintended consequences of how they communicate, or they rely on “position power” rather than focus on building rapport and trust that naturally engages people. Judith Glaser, author of Conversational Intelligence, says: "Getting to the next level of greatness … depends on the quality of conversations. Everything happens through conversations." The culture-shifting work I do is successful because people become more “open” with one another. When it is safer to speak the truth, trust flourishes. This is true ONLY because leaders have become more open. Sustainable culture change is a leader-led process. When leaders transform their basic communication effectiveness through learning our proven, systematic set of communication and coaching tools, everything else gets better. In excerpts from The Rise of the Coachable Leader, clients describe their experience with The Heart of Coaching… Terry Tierney, CEO, Daiya Foods • In our THOC coaching culture, feedback flows in all directions—UP, DOWN, and SIDEWAYS Terry Curry, VP Talent Development, FYidoctors • Our core cultural message—coach and be coached Bill Johnson, CEO, FCMA • In our most successful teams – their leaders are very coachable Glenn Stang, CEO, Synergy Credit Union • The more we ask for feedback, the more we get Tim Decker, Director, Children’s Division of the Missouri Department of Social Services • It’s a far more systematic and uniform way of talking about performance Tom Kohn, Vice Chair, Chemical Bank • We invested a full year to work with our senior leaders to optimize ownership and integration of beliefs and behaviors Andy Deakins, Director of HR and Safety, Young Touchstone • THOC created a measurable reduction in turnover rates and had a huge impact on productivity and efficiency Contact me to assist in developing a highly communicative, highly trusting organizational culture.