Consumer Redress Association

The Consumer Redress Association (UK) was formed from the evolution of the Alliance of Claims Companies (ACC) which was the largest independent trade body for financial claims management companies (CMCs) dealing with financial product consumer claims. As 2021 unfolds, the landscape of consumer redress claims has changed, and the ACC has evolved with it to become the business and trade organization, Consumer Redress Association UK (CRA). The industry has a new regulator, a new set of claims (such as Plevin), and consumers after the PPI deadline, a new set of challenges around costs to the consumer, and most importantly, a wider range of organisations, beyond just CMCs who seek to provide access to justice for consumers in pursuit of financial redress. We believe that the time is now right for a body that represents all organisations involved in consumer redress - whatever the structure or whoever the regulator may be. If you are an FCA regulated entity or an SRA regulated firm and dealing with consumers in their quest to obtain redress for financial wrongdoing, then we want you to join us. Our membership already comprises firms from across the regulatory spectrum, and as we face new challenges, we believe we are better working together to face these challenges to best represent consumers. Our ethos is that regulators should act to protect consumers from bad practice in the financial services industry and promote consumer access to justice. We are therefore passionately committed to better application of the rules of authorisation to ensure that the industry operates in the best interests of the consumer at all times.