CRM Advanced Limited

Experienced in CRM Product Ownership with over 20 years’ experience of working with and being responsible for CRM applications. We are skilled at developing long term international CRM strategies and executing roadmaps through phased plans. We have a proven ability to understand multiple business and user requirements and design processes. We have successfully implemented and managed multiple CRM systems across multiple countries, maintaining engagement and instilling CRM best practice and user adoption. We have led development teams in large scale projects as well as smaller change sprints. Our key expertise include: Fluent in both Microsoft Dynamics and Salesforce functionality and capabilities. CRM strategy development, Functional & Technical design, Data migrations, Data retention and GDPR, Data cleansing, Project management, Stakeholder management, Data analysis, Requirements gathering, CRM process development and mapping, Change request management, Engagement and adoption strategies.