CRM Technology

PROGRAM MANAGEMENT, PROJECT MANAGEMENT, BUSINESS ANALYSIS Management Consulting IT assessment and strategy, Identification of HotSpot problem areas , building of heatMaps, Identifying short term wins and long term strategies, IT reorganization and restructuring, IT roadmaps, execution plans and Change Management Program and Project Management End to end management of Technology programs and projects using Agile framework, SCRUM methodologies, six sigma DMAIC (Define, Measure, Improve, Control), RAD (Rapid Application Development) and waterfall based SDLC (Software Development Life Cycle) Business Process Analysis Process analysis in Lead management, Customer relationship management, Quote management, Sales Order creation, Invoice creation, pricing, fulfillment, logistics, Customer Service, problem reporting and resolution - Oracle, SAP, Salesforce.com, NetSuite, ServiceSource