CSX Customer Services (Pty) Ltd is a specialist third party service company that has been in existence since 1969. CSX specialises in the installation and support of business solutions in various niche markets.
The primary goal of CSX is to provide the best solution available to our customers.
The products/solutions offered and maintained, cover a broad spectrum of business equipment from microfilm equipment, document scanners, time & attendance/access control systems, library security and RFID solutions, sterilisers, electronic marking and assessment solutions for the education sector and packaging equipment,.
Our efficient and well-trained staff, provide service of the highest quality, country wide, assuring a combination of thorough preventative maintenance, plus timely and efficient remedial maintenance when necessary. We will travel to any country in Africa in order to provide a service. Emphasis is placed on sound training and good communications skills.
We pride ourselves on our service excellence, and as such we have an entire operation dedicated to focus on just this.
It consists of a dedicated team of people responsible for receiving calls from customers and directing the requirement to the applicable resource. The call details are logged on a state of the art Call Logging system where the progress of the call is monitored and is followed up and escalated as required. All calls logged are automatically and immediately sent to the responsible person.
Simultaneously the call detail is also sent to the responsible persons’ manager as well as any other person/s as required.
This is a totally automated process and is done immediately when the call is logged. Allocation and shut down of the call is also recorded resulting in a full history of calls being held. Reports can be generated to customer requirements and can be sent as required. This call centre operates from 08:00 to 16:30 on weekdays excluding public holidays.
Company Details
- Employees
- 49
- Founded
- -
- Address
- 14 Enterprise Close Linbro Business Park, Johannesburg,gauteng 2065,south Africa
- Industry
- Business Supplies & Equipment
- Website
- csx.co.za
- Keywords
- PTY Ltd | LinkedIn.
- HQ
- Johannesburg, Gauteng
Csx Customer Services Pty Ltd Questions
Csx Customer Services Pty Ltd's website is csx.co.za
Csx Customer Services Pty Ltd's LinkedIn profile is https://za.linkedin.com/company/csx-customer-services-pty-ltd
Csx Customer Services Pty Ltd has
49 employees.
View email and phone details for 49
employees at Csx Customer Services Pty Ltd.
Csx Customer Services Pty Ltd's industry is
Business Supplies & Equipment
Csx Customer Services Pty Ltd's top competitors are
Xpress Dp Solutions (Pty) Ltd,
Csx,
Auriga Capture,
Ethan Hayford Consulting,
Smd Consulting,
Nedbank,
Waverly Medical Center,
Diesel Bro's,
Peleman Industries Uk,
Km Connect Johannesburg.
Csx Customer Services Pty Ltd's categories are Business Supplies & Equipment
Csx Customer Services Pty Ltd's founding year is 1969
