CTRD Inc

1. Covering skill-set gaps 2. Resource redundancy and coverage 3. Sharing and delegating accountability 4. Reducing dependency on resources Documenting: 1. Standard operating procedures 2. Step-by-step instructions 3. Processes documentation Complexity handling: 1. Covering complex problems 2. Developing action plans 3. Guiding issues to resolution 4. Addressing extremely hard issues Vendor service requests: 1. Server vendor service requests 2. Database and Application service requests 3. Complete follow-through to resolution Reports and analytics: 1. Improving existing reports 2. Reporting systems upgrades 3. Reports performance improvement 4. Reverse engineering Vendor due diligence: 1. Vendor investigation 2. Offer analysis 3. Prove of concepts 4. Licensing require nets 5. Vendor comparison Audit: 1. Audit preparation 2. Database user activity audit 3. Systems audit requests Status reporting: 1. Systems health reporting 2. Database health reporting 3. Backup health reporting 4. Network health reporting 5. Application health reporting 6. Server health reporting Environment support: 1. Test and development environment refreshes 2. Data scrambling and encryption 3. Data masking and reduction Infrastructure upgrades and patching: 1. Database patching and upgrades 2. Server patching and upgrades 3. Application patching and upgrades Infrastructure security: 4. Security scans 5. Vulnerability analysis 6. Action plan development 7. Solution implementations Backups and recovery: 1. Emergency restores 2. Backups monitoring 3. Backups troubleshooting 4. Quarterly restore testing 5. Backup audit Licensing and cost of ownership: 1. Reducing consulting costs 2. Reducing licensing costs 3. Reducing malicious attack costs 4. Reducing maintenance costs 5. Reducing upgrade / migration costs 6. Adding negotiation leverage 7. Delegating liability and accountability Expertise where you need it, When you need it.