Customer Experience Institute

Customer Experience Innovation trng and mentoring that focuses on delivering results for your organisation and customers. Program designer and lead presenter: Dr Robert Dew Robert is a leader in customer experience innovation, with over 15 years’ experience structuring companies for growth. He was a founder in Safe Places for Children. KLM Asia, Theiss, Seek.com, Super Retail Group, QSuper and CommSec have brought Rob in to help them innovate. He is the author of ‘Customer Experience Innovation: How to get a lasting market edge’. Robert is a Doctor of Philosophy (Organisational Creativity) and has lectured MBA’s at 8 universities across Europe, Asia and Australia, including Queensland University of Technology and Bond University. In an increasingly networked world, shared customer experiences (CX) are becoming more important than marketing push communications. Organisations that invest in successful Customer eXperience (CX) innovation stand out from the crowd. There are three key competencies required to leverage superior CX for results – research, design and execution. This course provides you with the skills to excel in all three areas. The mentoring component is the difference that will super-charge your on the job performance. Contact us for more information or to request a program.