Customer Management Partners

Customer Management Partners (CMP) is a training and consulting firm dedicated to helping retailers achieve profitable growth by practicing customer management. Customer management is the practice of using customers (rather than products) as the economic basis for managing the business. CMP’s proprietary 5 step process defines the work activities, methodology and accountabilities for achieving profitable growth by practicing customer management. CMP provide services for retailers who don’t have the needed skills, business processes or time to get the most out of their customer data and technology investments. CMP conducts audits to assess a retailer’s customer management capabilities, leading to specific recommendations for closing gaps and developing best practices. CMP implements customized training programs, providing an organization with the skills and knowledge to ensure that all decisions start and end with the customer. CMP supports clients directly on any or all of the activities involved in understanding, planning and executing around their customers.