CX-Feedback

CX-Feedback is the UK’s leading tenant engagement platform to measure and improve customer satisfaction levels. Thousands of UK social housing tenants engage with their Registered Social Landlord (RSL) every day using our digital survey tool. Our user-friendly tool makes it easy to communicate throughout each tenant’s journey. Let our experienced team guide you in setting up automated triggers to send relevant surveys at milestone points (such as pre-let, new let, post-repairs, annual anniversaries). You can demonstrate you are really listening with the aid of artificial intelligence to sift and evaluate survey results. By flagging your attention to negative feedback, you can channel your precious resources to respond in real-time to tenant’s needs. CX-Feedback allows you to engage with a much wider cross section of your tenants than is typically possible. With a hybrid of communications methods, we incorporate digital tools such as encouraging tenants to upload photos as part of their feedback to better inform your management of contractor relationships. We help transform your good ideas into reality. There is infinite simple segmentation options of your tenant communty to facilitate targeted comunications, such as for localised community upgrades or well-being initiatives. You can send out live surveys within weeks of investment in our tool. We bring over a decade of experience to help you write engaging emails that stimulate tenant responses and help drive up tenant satisfaction levels. As an independent company based in Scotland, we (Target Applications Ltd) have been working with a growing number of housing associations across the UK to provide value-for-money, cloud-based solutions that integrate seamlessly with Housing Management systems, repairs systems and CRM databases. Our network also helps you to benchmark your services across the UK social housing sector and collaborate towards shared improvements in best practice.