CX Ventures LLC

We help businesses build and strengthen a differentiated customer focus to achieve strategic priorities and business outcomes. CX Ventures is a customer experience consultancy and trusted advisor to businesses, executives and CX change agents. ◊ Creating positive impact by partnering to leverage customer-centric business opportunities ◊ Applying deep expertise in customer-led strategies, tools, and methodologies ◊ Focusing on helping clients build capabilities to deliver best in class experiences and drive organizational transformation ◊ Solving meaningful problems, innovating products, services, and channels, as well as developing organization-wide customer-obsessed change management strategies EXPERTISE ◊ Customer journey development, design thinking, user research, consumer insights, voice of customer (VOC), profile development ◊ Customer experience management, experience design, service design, UX, product innovation, value proposition development ◊ Digital product design, digital channels, mobile, retail experience design, digital roadmaps ◊ Customer-centric culture, driving organizational adoption and accountability, organizational alignment, operating model development ◊ CX measurement, metrics, NPS, CSAT, ROI, predictive analytics, data science, business case for CX, feedback loops EXPERIENCE Seasoned executives with deep expertise driving experience-led business transformation and developing innovative products and services for Fortune 500 and medium-size businesses, as well as non-profits. Known as a progressive and data-driven strategists, with 20+ years of proven ability identifying opportunities to grow and protect share. Drives contribution to top- and bottom-line results through the development of market-leading customer-focused strategies, driving organizational alignment, and the advancement of execution tactics to deliver on brand and experience promises.