CX Experts

CX Experts is a full-service Customer Experience consulting firm and South Africa’s #1 Zendesk Partner. We specialise in helping brands digitally transform their contact centres to deliver omnichannel support, reduce the cost of service, and drive higher customer satisfaction. With experience across four continents, we’ve worked with some of the world’s most recognised brands to optimise digital customer service through: Zendesk implementation, onboarding & optimisation AI & automation strategy (incl. Agent Co-Pilot & bots) SupaStack managed services (QA, WFM, ADPP) CX training, health checks & fractional support Whether you’re scaling your support, improving performance, or implementing Zendesk AI, we’re your expert partner in building world-class CX.