CXM Solutions Ltd

Founded by John Leitch, CXM Solutions is a consultancy dedicated to transforming automotive aftersales departments. With over 30 years of experience, John brings a deep passion and understanding of the industry’s unique challenges and opportunities. Our goal is to address these issues through tailored solutions that enhance both customer and employee experiences. We focus on improving revenue, profit contribution, customer satisfaction and staff retention by implementing robust processes and enhancing communication. Upskilling professionals is at the heart of CXM Solutions’ mission enabling our client’s business to thrive in a competitive market. Our Services: • Brand KPIs and Scorecard Maximisation – helping businesses understand and leverage key performance indicators to drive success • Business Health Check – a deep dive into your current processes and protocols to identify opportunities for improvement • Staff Turnover Reduction – creating a more positive and energetic working environment, leading to improved staff retention and reduced recruitment costs • EVHC Process Improvement – optimising your Electronic Vehicle Health Check process for maximised customer service and process efficiency • Budget and Financial Assistance – thinking outside the box to enhance profitability and achieve your financial targets • Sustainable Performance – building long-term success by creating sustainable practices for continuous improvement CXM Solutions is here to help automotive aftersales departments reach their full potential, reduce attrition and elevate overall customer experience. “I genuinely love our industry, and I’m all about upskilling Service Advisors, Service and Aftersales Managers. CXM Solutions is here to stop high staff attrition and enhance all aspects of the customer experience.” John Leitch, Founder of CXM Solutions