CYCLE Serbia

Cycle Credit, a proud member of the esteemed ICAP Outsourcing Solutions family, stands as a distinguished international entity with a strong foothold in South-Eastern Europe, facilitated by its subsidiaries in Greece (Cycle Credit S.A.) and Serbia (Cycle Credit DOO Beograd). We specialize in proficient receivables management and contact center services, catering to diverse business requirements with precision and expertise. Since our inception in 1996 in Athens, Greece, Cycle Credit has leveraged the profound industry acumen of its founders to excel in the realm of overdue debt collection. Our steadfast expansion journey saw the establishment of our latest subsidiary in Belgrade, Serbia, in 2007, further solidifying our regional presence. As a wholly-owned subsidiary of ICAP Outsourcing Solutions, a titan in the Greek business services landscape with over 55 years of legacy and a workforce exceeding 2,800 professionals, we embody a legacy of excellence and reliability. Moreover, within the realm of ICAP Outsourcing Solutions, our Contact Center services have been instrumental since their initiation in 1999. Our comprehensive suite encompasses inbound, outbound, and non-voice operations, encompassing pivotal functions such as e-shop support, sales management, customer care, technical support, back-office management, loyalty-sales-retention campaigns, customer acquisition, email handling, live chat-bot integration, and social media engagement. Boasting a workforce of over 1,100 extensively trained personnel, our Contact Center has emerged as a beacon of success and innovation within the industry, steadily expanding our footprint across Greek and European markets. Powered by advanced systems ensuring uninterrupted 24/7 functionality and contemporary multichannel platforms facilitating swift responses and unparalleled customer experiences, we strive to cultivate enduring, mutually beneficial partnerships with our clients, thereby fortifying our position within one