DLS

Typically characterized by high rates, limited flexibility and a somewhat stale image, the translation industry is often viewed upon by clients as a hurdle rather than a catalyst for success. "Based on my experiences as VP and GM of leading translation 'dinosaurs', I have shaped DLS with an entirely opposite approach", says Marcel Nijenhuis, founder. "Agile, positive, smart, low-cost and with a can-do corporate mentality." DLS is able to handle all languages and virtually all types of content. Marcel: "The ability to attract the best professionals and top translation talents is closely related to the DNA of the company - this is where our approach pays the first dividends for our clients and our organization: our setup attracts the best talents in the industry." The DLS client portfolio ranges from large multinationals, universities and research organizations right down to small businesses and individual consumers. "Agility: being able to facilitate the needs of clients instead of imposing rigid turnaround times and limited capabilities, is key to evolve into a true partner. The principle is simple: help your clients grow and inherently they will help you grow", says Marcel. "For example: we are known for our quick turnaround of large projects in very tight time frames. Word gets around quickly and more and more projects of this nature are awarded to us." Quotations are typically issued within 2 hours after the original request. "Clients need us to be an extension of their organization, whether they use us once a year or ten times a month. Would your internal client accept it if you would need a day or more to provide him/her with a cost for something simple as a translation? Right - so why accept if from your translation vendor?", Marcel says. DLS is based at Lelystad Airport, the Netherlands.