Data Base Factory

Founded in 1999, Data Base Factory is one of the European leaders on the Outsourced Customer Relationship market operating across Europe and offshore. With a turnover of M€45 and an annual growth rate of +25%, DBF is a major player in Sales-oriented Customer Relationship in the B2C environment with more than 65% of its revenue coming from sales (inbound and outbound) and related services. DBF large production capacity makes it possible to offer clients a fully integrated approach. The company operates 14 production sites across Europe and in Morocco, speaks 9 languages and covers the following markets: United Kingdom, France, Germany, Belgium, Netherlands and Poland. All production sites are multi-channel (phone, email, mail, chat, Social networks, etc…) and multilingual offering outstanding agility and flexibility in Europe. DBF offers a complete range of turnkey services: telemarketing, customer service, community management and development, back office & fulfilment, web call-back, click to call, chat etc... One supplier for the whole customer journey ensures the best cost/efficiency ratio! The majority of DBF clients are key players operating in the following industries: Telecommunications, Internet, Health and Beauty, Distance sales and Editorial as well as Financial Services.