Ask yourself... What would it be like to view your customer's experience through "different glasses"?
We say we think like our customers, but do we really? OR do we only start seeing it from their perspective when the complaint comes in?
Delight Consulting in partnership with like-minded training centers offer programmes to practice thinking like a customer. The programs are designed to focus your company efforts on constantly "thinking like a customer" by teaching your employees to experience your company from their customer glasses rather than their own. Our job is to prescribe new glasses.
All programs provide a sound theoretical base and are complemented with activity-based learning. Our programs include 6-month Internships and 1-day courses which focus on four main areas:
1) Being a customer
2) Felling like a customer
3) Walking the customer journey
4) Changing a customer journey
As our facilitators say, "thinking like a customer is where emotion meets opportunity".
Company Details
- Employees
- 2
- Founded
- -
- Address
- Acutts Drive, Hillcrest,kwazulu Natal 3280,south Africa
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- delight-consult.com
- Keywords
- Customer Experience, Think like a customer, Customer Journey Mapping, Customer Experience training, Internships, Change Management, Market Research.
- HQ
- Hillcrest, Kwazulu Natal
Delight Consulting Questions
Delight Consulting's website is delight-consult.com
Delight Consulting's LinkedIn profile is https://za.linkedin.com/company/delight-consult
Delight Consulting has
2 employees.
View email and phone details for 2
employees at Delight Consulting.
Delight Consulting's industry is
Business Consulting and Services
Delight Consulting's top competitors are
Insightful Delight Consulting,
Conservio,
Bolster,
Greenstone Geology,
Float,
Chartered Solutions,
Delight Business Solution,
Rnr App,
Be It By Jenn,
Tatmasters.
Delight Consulting's categories are Business Consulting and Services
Delight Consulting's founding year is 2015
