Delight Consulting

Ask yourself... What would it be like to view your customer's experience through "different glasses"? We say we think like our customers, but do we really? OR do we only start seeing it from their perspective when the complaint comes in? Delight Consulting in partnership with like-minded training centers offer programmes to practice thinking like a customer. The programs are designed to focus your company efforts on constantly "thinking like a customer" by teaching your employees to experience your company from their customer glasses rather than their own. Our job is to prescribe new glasses. All programs provide a sound theoretical base and are complemented with activity-based learning. Our programs include 6-month Internships and 1-day courses which focus on four main areas: 1) Being a customer 2) Felling like a customer 3) Walking the customer journey 4) Changing a customer journey As our facilitators say, "thinking like a customer is where emotion meets opportunity".