Managing Customer Experience is the best job in the world until...
- colleagues don't listen.
- you are given unrealistic goals.
- you are challenged to use an approach you know won't deliver.
- you see the stats about CX teams that are being downsized and dispersed.
It's tough. You are carrying a heavy load:
- customers are complaining to your business and about your business, but nothing changes
- competitors are thriving by meeting the needs of your former customers
- the pressure is on to make more sales and reduce costs
Whether you are in CX or marketing, whether you are a founder or someone who wants customers to have a better experience, that's where I come in.
I have helped clients and employers
- save millions and recover their reputation
- pull together cross functional activity to enhance customer experience
- driven governance at a strategic and project level
- mentored colleagues and clients to reach business and personal goals
- step back from the hurley burley of business and think about customers, to everyone's benefit
If you would like to use my years of experience and learning to push forward Customer Experience Management send me a message or use the button above so we can talk about you.
It's my goal that you leave our conversation with an insight or action that makes a difference. There will be no 'selling', unless you ask me to explain how I can help.
My CXM capabilities include:
NorthStar, Personas, Empathy Maps, Voice of the Customer, Customer Journey Mapping, Value Propositions, Change and Project Management, Workshops / Masterclasses and CX Projects.
I help you deliver results through mentoring, assessments and hands-on support.
Company Details
- Employees
- 1
- Founded
- -
- Address
- Operates Throughout The Uk
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- deltaswan.co.uk
- Keywords
- customer experience, B2B customer relationships, value propositions, customer journey mapping, customer interviews, Making the case for change, Fresh perspective, Safe pair of hands, customer experience improvement, Voice of the Customer, Understand customer feedback, Change Management, Value delivery, empathy mapping, masterclasses / workshops.
Delta Swan - Customer Experience Management Services Questions
Delta Swan - Customer Experience Management Services's website is deltaswan.co.uk
Delta Swan - Customer Experience Management Services's LinkedIn profile is https://uk.linkedin.com/company/delta-swan-cxm
Delta Swan - Customer Experience Management Services has
1 employees.
View email and phone details for 1
employees at Delta Swan - Customer Experience Management Services.
Delta Swan - Customer Experience Management Services's industry is
Business Consulting and Services
Delta Swan - Customer Experience Management Services's top competitors are
Sunrise Technologies Ltd,
Barlev Success,
Super Friendz,
Tribecx,
Rethinkcx,
Customersfurst,
Delehanty Consulting,
Nimbello,
Customer Institute,
It Positive Ltd.
Delta Swan - Customer Experience Management Services's categories are Business Consulting and Services
Delta Swan - Customer Experience Management Services's founding year is 2016
