Desk Manager is a modular, scalable, and ITIL-aligned Enterprise Service Management (ESM) platform that helps organizations manage and improve services across both IT and business areas. Built around dedicated apps — including Tickets, SLA, CMDB, Knowledge, Projects, and Satisfaction — it allows each department to configure and evolve its own service delivery within an integrated environment.
The platform offers advanced features such as multichannel support, custom SLA design, dynamic knowledge bases, process automation, and real-time dashboards. With auto-categorization, conditional workflows, and intelligent escalations, service teams gain agility, governance, and reduced manual effort.
An embedded AI Agent enhances the user experience with contextual suggestions, natural language guidance, and field pre-filling. Combined with our iPaaS engine, organizations can create seamless automation with tools like WhatsApp, Microsoft Teams, Slack, and monitoring platforms.
Desk Manager also supports service catalogs, change management, and performance tracking — delivering unified service operations, faster resolutions, and smarter decisions across the enterprise.
Company Details
- Employees
- 111
- Founded
- -
- Address
- R. Fidêncio Ramos, 302 - Vila Olímpia, 8 Andar,brazil
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- deskmanager.com.br
- Keywords
- ITSM, Service Management, Customer Service Management, Incident Management, Knowledge Management, Monitoring & Event Management, Problem Management, Service Catalogue Management, Service Request Management, HR Service Delivery, Service Desk, HDI Support, ITIL.
- HQ
- São Paulo, SP
Desk Manager Questions
Desk Manager's website is deskmanager.com.br
Desk Manager's LinkedIn profile is https://br.linkedin.com/company/desk-manager
Desk Manager has
111 employees.
View email and phone details for 111
employees at Desk Manager.
Desk Manager's industry is
Software Development
Desk Manager's top competitors are
Newgo Tecnologia,
Muralis Tecnologia,
Instituto Empreeduca,
Mogi Basquete,
Hosts Green,
Deskmanager,
Alto Tietê Valley,
Suzano,
Totvs,
Clouddog.
Desk Manager's categories are Software Development
Desk Manager's founding year is 2012
