DFW HDI Chapter

HDI is the world's largest membership association for help desk, technical support and IT service management professionals and is the industry's premier certification and training body. Vision Our vision is to be the premier industry association providing leadership, education, and networking for all technical support professionals and suppliers in North Texas. Mission Statement DFW-HDI is dedicated to technical support professionals and their organizations by: • Providing regular, stimulating chapter events with high value content • Enhancing the stature of the support profession within members’ respective organizations • Promoting professional development by exposure to industry trends and best practices • Providing an opportunity for networking amongst technical support professionals who can call upon each other for solutions • Bringing together practitioners and suppliers in an informative, no pressure environment. • Providing programs to encourage and allow support organizations to recognize and reward their outstanding technical support professionals. Guiding Values • Operate with honesty and integrity • Focus on what is best for the support community • Treat each individual with respect • Provide a welcoming positive atmosphere to all who participate in our activities • Be vendor-neutral and low pressure • Strive for excellence in all we do • Exhibit professionalism in all we do