The only Salesforce-native workforce management solution, enabling AI-powered call center forecasting and capacity planning. With Dialed's easy setup and configuration, you can be up and running today without any external system integration or IT help.
Simple Setup
Be up and running in a matter of hours, not months. Dialed takes the hard part out of a WFM project by removing the need for IT support or integrations with back-office databases.
Customization Friendly
An intuitive UI lets you group cases, calls, chats, and messages into workloads, which can be measured and staffed independently. Define workloads by selecting any logical combination of standard and custom fields or Omni queue.
AI-Powered Forecasting
Forecasts are powered by Nixtla TimeGPT, trained on the largest collection of data in history, eliminating the need for machine learning engineers or data analysts. Build as many forecasts as you want in seconds.
Accurate Capacity Planning
Enable Dialed's Work Focus feature to accurately track the amount of time agents work on a case throughout its entire lifecycle, and leverage that data to precisely staff your contact center.
Dynamic Scheduling
Generate schedules with configurable templates which set work hours, breaks & priority. A drag & drop UI enables on the fly updates. Bidirectional calendar sync via Einstein Activity Capture (included in Performance & Unlimited edition)
Scalable
Big Objects efficiently store huge amounts of data within Salesforce at a low cost. If you archive & delete your SFDC data, it remains available to Dialed's forecasting. You can also import already archived legacy data.
Omni-Channel Compatible
Dialed supports any channel routed through Service Cloud: email, chat, phone, messaging, and any case-based work.
Agentforce Ready
Automatically identify and isolate virtual AI agent work from human effort. This enables the ability to assess the efficiency of your agentic workforce with built in key performance indicators.
Company Details
- Employees
- 3
- Address
- Databases.
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- https://www.dialed.work/
- Keywords
- Cloud | Dial in your workforce.
Dialed Questions
Dialed's website is https://www.dialed.work/
Dialed's LinkedIn profile is https://www.linkedin.com/company/dialed
Dialed has
3 employees.
View email and phone details for 3
employees at Dialed.
Dialed's industry is
Software Development
Dialed's top competitors are
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Dialed.
Dialed's categories are Software Development
